2011 macbook pro video card replacement program

They had removed my upgraded 16GB and put 4GB in its place (the amount it came with when it was new). When I inquired as to what it was, I was told that it was the RAM that had been in the machine when I dropped it off. I upgraded the RAM in my early 2011 MBP to 16GB and was assured that it wouldn't be a problem, however, when I got the machine back I was handed an envelope back with the machine.

However, Apple seems to frown upon user upgrades and prefers to have the machines be in their original 'Apple approved' state. The RAM and HD are user serviceable, as was already mentioned, so they won't deny you over that either. I just told them I was there for video card failure under the replacement program, and they just did a VST to verify the diagnosis. They didn't even attempt to boot my machine anyways. Not booting properly is just a symptom of the issue and will help you rather than hinder you. The progress bar below the Apple logo would stop, the screen would go white, and then it would start booting all over again.

I took my MacBook Pro in for repair because of this exact issue a few weeks ago.

2011 macbook pro video card replacement program